Quality Assurance @ SAA-GE

QUALITY ASSURANCE @ SAA-GE

Council for Private Education (CPE)

The Council for Private Education envisions a private education sector which is credible, inspires confidence in stakeholders and able to deliver quality education to fulfil the aspirations of students seeking to upgrade themselves. This vision is embodied in their vision statement "A trusted and well-regarded private education sector".
Established under the Private Education Act, CPE is a statutory board empowered with the legislative power to regulate the private education sector. In addition to its role as the sectoral regulator of private education institutions, CPE facilitates capability development efforts to uplift standards in the local private education industry.

Enhanced Registration Framework (ERF)

Private education institutions which have a significant impact on the Singapore education brand are required to be registered under the Enhanced Registration Framework. The four aims of ERF are to:

1. raise corporate and academic governance standards;
2. enhance student protection measures;
3. compel disclosure of key information by private education institutions; and
4. require private education institutions to seek renewal for their registration.

SAA-GE is registered with the Council for Private Education for the period of 20 May 2010 to 19 May 2014.

EduTrust Certification Scheme (EduTrust)

SAA Global Education is proud to be awarded with EduTrust Certification. The EduTrust certification scheme provides a trust mark of quality. Private education institutions need to achieve higher and more comprehensive standards in their corporate governance and administration, academic processes, student protection and support services, and financial viability. EduTrust enables schools to differentiate themselves as of a higher quality by achieving certification awards that correspond to their standards in these key areas of management and student services.
EduTrust has put in place mandatory requirements which include Fee Protection Scheme and Medical Insurance coverage for all students.

SAA-GE is awarded with EduTrust Certification in 2010.

FPS is applicable to all students (regardless of nationality and the type of passes, i.e. dependant’s passes, student’s pass, work permit etc). It’s compulsory for all students to apply for FPS and sign a Student Contract when they enroll for courses with any Private Education Institution (PEI).

SAA-GE adopts FPS in the form of Insurance facility with Lonpac Insurance Bhd.

A copy of the master insurance agreement is downloadable from this link. The Master Insurance Agreement sets out, among other things, the events under which Lonpac Insurance Bhd shall indemnify the Student for Fees paid to SAA-GE.

PEI-Student Contract

SAA-GE will enter into a standard PEI-Student Contract with our students. The contract lays out the important terms and conditions governing the relationship between the student and SAA-GE. We will honour all terms and conditions spelt out in the contract and in all communication materials.

A copy of the standard student contract is available for inspection upon request, can be found at on our website and also on the CPE website (www.cpe.gov.sg).

Medical Insurance

It is compulsory for all students to have medical insurance coverage for hospitalisation and related medical treatment for the entire course duration.
SAA-GE adopts a group Medical Insurance with AXA Insurance (Singapore) Pte Ltd. A copy of the Medical Insurance benefits is downloadable from this link .

Undertaking to the Council for Private Education

We undertake to the Council for Private Education (CPE) that we have

1. implemented the Fee Protection Scheme ("FPS") as required under the EduTrust Certification Scheme, by way of the FPS insurance scheme. Our appointed FPS provider is Lonpac Insurance Bhd.
2. purchased medical insurance for all of our students as required under the EduTrust Certification Scheme. Our appointed medical insurance provider is AXA Insurance Singapore Pte Ltd.
3. confirmed that we will inform the CPE and all of our students of any change in our ownership or management within fourteen days.

CPE Student Services Centre

The CPE Student Services Centre is set up as a one-stop service centre to help and support both international and local students enrolled with private schools in Singapore. The Student Services Centre can help students in the following areas

• Answer questions and attend to feedback
• Provide reliable information on studying